Refund Policy
Effective September 8, 2026
This Refund Policy explains when refunds are and are not available for a DesignThrill subscription. It is part of, and should be read together with, our Terms of Service.
1. First-Week Guarantee
New subscribers get a full week to try DesignThrill risk-free. If you are not satisfied within the first seven (7) days of your first subscription, contact us at designthrill.co@gmail.com and we will refund 75% of your first payment, no questions asked. The remaining 25% is retained to cover the design work and resources already committed to your account during that week. Cancellation of your subscription is included as part of processing this refund.
The First-Week Guarantee applies once per customer, to the first billing cycle of a new subscription only.
2. Standard Subscriptions & Renewals
Outside of the First-Week Guarantee above, payments for ongoing monthly subscriptions are non-refundable. This includes renewal charges and any billing cycle after your first. You can pause or cancel your subscription at any time from your billing dashboard to stop future billing — see Sections 3 and 4 below.
3. Pausing Instead of Refunding
If your need for design work slows down, pausing your subscription is available at any time from your billing dashboard as an alternative to cancellation. Pausing stops billing immediately and banks any remaining days on your current cycle for use once you resume — nothing is lost.
4. Canceling
You may cancel your subscription at any time. Canceling stops future billing; you retain access to the Service (including submitting and receiving requests) for any time already paid for in your current cycle, including banked days carried over from a prior pause. We do not provide prorated refunds for unused time remaining in a cycle upon cancellation — that time remains available to you until it runs out.
5. Billing Errors
If you believe you were charged in error (e.g. a duplicate charge or a charge after cancellation), contact us at designthrill.co@gmail.com and we will investigate and correct any billing mistake.
6. How to Request a Refund
Email designthrill.co@gmail.com with your account email. We aim to respond to all refund and billing inquiries within two (2) business days.